Frequently Asked Questions

A Managed Service Provider (MSP) is a third-party company that manages and assumes the responsibility of a defined set of IT and technology management services for it's customers. The MSP, can act as the client’s IT Department or can simply augment the IT staff that is already in place.

When engaging with a Managed IT Services company, you share control and responsibility for the IT operations being outsourced, and thus share accountability. Plus, you get to choose exactly which services you want managed externally, and which ones you’ll keep working on in-house.

Managed Services include a wide range of offerings such as Application Managed Services, Cloud Managed Services, Network and Infrastructure, Security as a Service and Support Services. With these service offerings, an enhanced IT posture, improved business continuity, technology expertise, operational efficiency and improved responsiveness are ensured.